I love Lowe’s, really I do. As faceless big box stores go, I have very few complaints. Especially with my local Lowe’s, which is close, eternally clean, easy to move about, and quite friendly. It strikes me as a well-run store.
So when my old dryer went belly-up after me keeping it going with duct tape and chewing gum, I headed straight to Lowe’s. I knew that aside from finding a decent machine at a good price (plus I had a $25 project card), I could put it on a 6 month no-interest set up, get my old machine taken away (I realize I’m leaving some money on the table there), and get it delivered for free as well. Like the ads say. Like their trucks say.
But what actually happens is, they make you pay for the delivery up front, then give you a rebate form to fill-in. I was mildly irked by this but nodded along, as Lowe’s has built up some goodwill credit with me through the years. However, it doesn’t end there.
I go home and immediately fill out the paperwork, which is when I saw the fine print. I’m not getting a check sent to me for $79, I’m getting a Visa debit card loaded with $79 sent to me. That’s a deeper shade or irritation. I paid cash for my free delivery, can’t you mail me the equivalent of cash? Instead, I’m getting $79 of credit for all intents and purposes, albeit credit I can use damn near anywhere. But that isn’t the point, because that $79 free delivery charge is still on my Lowe’s bill.
Well, my “Lowe’s Free Delivery Reward Card” (I’m not kidding, it says that on the card) arrived today. I immediately logged into my Lowe’s card account to see if I could apply the balance to my Lowe’s card, effectively giving me my free delivery. Nope. They only take bank transactions. So I look for other useful ways to pay outstanding bills so that I’m not burning my $79. Can’t apply it towards my other credit cards, either. And almost all of my bills are automatically paid by my Amex, which I do to stockpile reward points.
So I suppose I’ll give this card to my wife and have her use it on her next grocery trip, since $79 is actually about our weekly average there. I just want it going towards a necessary, routine payment, or something that makes me feel I’m getting my free delivery. As for Lowe’s…I’ll still buy a big ticket item from them in the future, but I’m going to try to haggle the free delivery point better, now that I know the drill.